In order to maintain competitiveness, we primarily direct sell our products in the U.S.A. without a third party in between. However, the formal quotation can be issued by IMS or one of our many representatives located across the U.S.A.  Please send us your inquiry, and we assure you will receive a response within 24hours.

 Our Terms & Conditions Policy can be downloaded by clicking on the link below.

   IMS Terms and Conditions

Your choice. Distributors should offer the same price, so it will be a matter of convenience for you. 

Please contact IMS’ Sales Department for information on a potential Representative or Distributor in your area. 

Usually, if it's a standard product. A purchase order is required for the full amount. If a unit is shipped from Anaheim Automation's stock, it must be returned within 30 days of the invoice date, if not returned the invoice is due and payable.

Yes, with set-up and "art" charges. International Motion Supply will typically waive the set-up charges for a minimum of 50 pieces (same item), with an immediate release. The customer must supply "camera-ready" artwork and its authorization of usage to IMS.  There will be no any additional time or charge for this.

Yes. Since IMS did not make the sale, we did not receive the funds for your purchase.  Credits and Exchanges must go back to the place where the items were purchased. 

No. Products in need of repair can come to IMS directly.  However, we need to have RMA sheet to be sent to us beforehand.  Besides, transactions requiring any Credit or Exchange must go back to the place where the items were purchased.