- Q: Where do you ship from?
- A:
Our primary FOB point is Shanghai. In most cases, samples or even volume production orders will be shipped from our China headquarters close to Shanghai. Upon request, we can also hold inventory in the U.S.A. and provide flexible delivery based on the customer’s shipping schedule.
- Q: Where do I find the tracking number for my order?
- A:
Tracking numbers for shipments are found on the order invoice. You can also request them at info@intermotionsupply.com
- Q: What methods of payment do you accept?
- A:
We accept PayPal, Wire Transfer, Electronic Funds Transfer, ACH, Check and Money Order payments. (Please note: a small processing fee will be levied on all PayPal, Wire Transfer, ACH and EFT payments.)
- Q: Do you offer Net 30 Credit Terms?
- A:
Credit is offered to pre-approved credit applicants only. Credit approval is subject to the discretion of IMS LLC. All first-time purchases are subject to a first order COD payment policy unless prior credit approval is authorized.
- Q: Will IMS change the price after the sample or field testing is processed?
- A:
All IMS official quotations are based on part number, revision and engineering drawing. In some cases, IMS sales will provide the customer with budgetary pricing information, which is only for project discussion purposes. We will not change the original formal quotation prior to volume production, unless there is a significant change in the technical or quality requirements.
- Q: Does IMS offer custom motors?
- A:
Yes! Custom products are our specialty and where we excel. Any motor on our site can be modified to fit your specific application needs. Call (952-226-4088) or email us at info@intermotionsupply.com to discuss your specific application requirements.
- Q: Will IMS "private label" individual products for its customers?
- A:
Yes, with the set-up and authorization to use the customer’s relevant registered or trademarked logo. The customer must supply "camera-ready" artwork to IMS. However, please be aware that we only accept private labeling for relatively high volume production.
- Q: Does IMS have a minimum order quantity?
- A:
Yes. Our primary focus is custom motor applications for the OEM market. Most of our products are built-to-order due to their custom nature. Minimum order quantities depend on the exact motor, but our general requirement is 100 units a year. Call (952-226-4088) or email us at info@intermotionsupply.com for more information.
- Q: I want a rush quote on a custom model. How long will it take?
- A:
Just give us a call. In most cases, we can provide an estimated cost within 24hours based on the technical information you provide. In order to save time, we encourage you to prepare and provide as much technical information about your application requirement as possible.
- Q: Is there a REPRESENTATIVE or DISTRIBUTOR in my area?
- A:
Please contact our Sales Department for more information on a potential Representative or Distributor in your area.